We will make sure this does not happen in the future. We have reminded him to be more careful next time. We totally understand that it is a touchy subject and we would like to apologized if you felt uncomfortable with his attitude. After investigation our guide did not mean to make fun of you, he just wanted to make the experience as fun and enjoyable possible for everybody. Please be informed that this is one of our safety standards procedure to provide special seating for the elderly and pregnant women to enjoy the activity as the journey itself takes about 25 minutes. It is with deep regret about the unexpected experience you had concerning staff that asked about your condition before the Night Cage started. Kindly be ensured that our continuous improvements are well-planned and thoughtfully scheduled and we hope that your next visit to the park will be more excited and memorable than the previous one.ĭear Virginia W, Thank you so much for taking the time to write your review and letting us know about your experience with our service and facilities. We sincerely apologize for the inconvenience which arose and hope to better accommodate you on your next visit. For most of the shows and photo with the animals, we offer two different show times to avoid the scenario you have mentioned above. Any maintenance needed which is, unfortunately, lead us to closed the facilities will be informed by the staff before our guest purchased the ticket.

Our waterpark is always open all day, so does the Funzone. If the guest prefers not to ride the elephant, we pleased them to enjoy another activity around the park.

The staff only explains that the elephant ride is safe as long as the baby will come together with the parents. It might be happened because of miscommunication. According to your experience on the elephant ride. Dear R T, Thank you very much for visiting our park and regret that your second visit did not meet your expectation.

Safari joe park too expensive